Refund Policy
Refund policy
At Yshfina, we are committed to ensuring a smooth and satisfactory experience for both patients and healthcare professionals. Our Refund Policy outlines the conditions under which patients may be eligible for a refund and the process for submitting a refund request.
1. Eligibility for Refunds
Refunds may be granted in the following circumstances:
a. Provider Unavailability
- The healthcare provider cancels the appointment without a reschedule.
- The provider does not show up at the scheduled time for an online or in-person consultation.
b. Technical Failures
- A confirmed online consultation could not be conducted due to technical issues on the platform or with the provider’s connection.
c. Duplicate Payments
- A user is charged more than once for the same booking due to a technical error.
d. Payment for Unrendered Services
- Services were not provided as promised (e.g., consultation was not conducted at all).
2. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- If the patient misses the scheduled appointment (no-show).
- If the patient cancels less than 2 hours before the appointment.
- If dissatisfaction is based solely on consultation experience or medical opinion.
- If the booking is part of a non-refundable promotional offer, unless otherwise stated.
3. Refund Request Process
To initiate a refund request, please follow these steps:
1. Email us at support@yshfina.com with
- Booking reference number
- Reason for refund
- Access restrictions for internal staff
- Any supporting evidence (e.g., screenshots or communication logs)
2. Our team will acknowledge your request within 24–48 hours.
3. Refund requests will be reviewed and processed within 7–10 business days, depending on the payment method and bank timelines.
4. Mode of Refund
Approved refunds will be processed through the original payment method used during booking. In cases where this is not possible, alternative methods will be discussed with the user.
5. Special Conditions
Refund amounts may be adjusted based on transaction fees or payment gateway charges.
In case of frequent refund requests from the same user or fraudulent behavior, Yshfina reserves the right to restrict or deny refund claims.
6. Provider Responsibility
In case of repeated appointment cancellations or patient complaints due to provider unavailability, Yshfina may:
- Deduct penalty amounts from the provider’s earnings
- Suspend or terminate provider accounts in case of non-compliance
7. Final Decision
Yshfina reserves the right to make the final decision on all refund requests. All decisions will be fair, unbiased, and in alignment with this policy.
